Privacy Policy

Who we are

Our website address is: http://1612.mv

Collection of personal Information

When you use our Website, we collect and store your information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you opt to use certain features or use our services certain information you provide shall be retained with us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a service or feature on the Website.

We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address.

We do collect personally identifiable information (name, email address, phone number, address and etc.) from you when you set up an account with us. These may be filed and stored with us for a period of time.

We may use your personal information such as mobile number, email address for promotional purpose.

Non-Personal Identified Information

This site also collects non-personally identifiable information. Via Web server logs, for example, we may monitor statistics such as: the number of people that visit our site, which page(s) are visited on our site, from which domain our visitors come (e.g. google.com, bing.com, facebook.com etc.), and which browsers people use to visit our site (e.g., Safari, Google Chrome, Internet Explorer, Firefox etc.). Our Web site uses an outsourcing program to assist us in analyzing this data to better tailor our Website.

Sharing of Personal Information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Us and affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation and restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Use of Demographic or Profile Data

We use personal information to provide the services you request. To that extent we will use your personal information for marketing purpose, where we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (location, age, gender, and internet device). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Cardholder Information

We don’t store any data related to customer’s bank card information on our website. The bank card information will be stored by the payment gateway provide (Bank of Maldives) under their customer data privacy policy.

Delivery and Take-away policy

This policy here in lists out the delivery and take-away services and the proceedings we offer to the customers. There are multiple categories of brand items of being sold in this platform, where this policy, and proceedings applies to all the products.

We provide free delivery service to the ground floor of the building to all addresses within Male’ and Hulhumale’ with in predefined time.

Our deliveries are carried out with 1612.mv delivery riders.

We reserve the right to revise delivery times without advance notice to the customer the organization deems to fit.

Cancellation and Refund Policy

In the unlikely event that the purchased product is received incorrectly, or is defective, the customer could request for a return or exchange of the product. The return could be requested via email [email protected] or via our hotline 1612.

Customer will be entitled for the payment refund of the order only for the below mentioned reasons.

• If the Merchant cancels the Order due to reasons not attributable to the Buyer, including but not limited to store being closed, non-availability of items, overcrowding at store, etc.;

Customer may choose to cancel the order at their convenience. However, we do not recommend to cancel the order after the payment has been made.

Exchanges can only be made for goods of equal value, or as part payment for higher valued goods. No partial refund could be provided as such exchanges will not be permitted for lower priced items.

Payment refunds can only be done to the bank account from which the order payment is made.

Refunds through card payments will be processed within 7 working days excluding public / bank holidays.

Cookie Policy

A “cookie” is a small piece of information stored by a web server on a web browser, so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive that assist us in providing our services. The cookies do not contain any of your personally identifiable information. We offer certain features that are only available through the use of a “cookie”.

We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to request a quote via the Website, we collect information about your request behavior. If you transact with us, we collect some additional information, such as shipping addresses and items quoted. If you choose to post messages via the website or leave feedback, we will collect that information you provided to us. We retain this information as necessary to resolve disputes, provide customer support and to troubleshoot problems. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (name, email address, phone number, address etc.) from you when you set up an account with us. While you can browse some sections of our website without being a registered member, certain activities do require registration. We do use your contact information to send you offers based on your previous requests and your interests.

Link to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. We will not be responsible for the privacy practices or the content of those linked websites.

Website redirection link such as payment gateway link / Social media links that may redirect to a website have their own privacy policy. We will not be responsible for the information that is shared to those links.

Security Precautions

Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Secure Socket Layer (SSL)

In the event we request or transmit sensitive information, such as personal details, and login info, we use industry standard, secure socket layer (“SSL”) encryption. Once we receive personally-identifiable information, SSL take steps to protect security on our systems. SSL is an additional layer of security to protect visitors of the website. You will enjoy the highest security levels in this website. Socket Secure Layer Certificate is the highest industry standard to protect customer transactions.

Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

This Privacy Statement is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.